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CRM News

Test out the #1 Help Desk Software - Sponsored Link

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Mon, 12 May 2008 09:52:00 GMT

Comcast Improves Real-Time Customer Service with New SupportSoft LiveAssist Solution

SupportSoft, Inc. (Nasdaq: SPRT), a leading provider of real-time service management software, and Comcast announced today that Comcast High-Speed Internet has deployed SupportSoft's new LiveAssist? solution to provide faster, high quality broadband
Mon, 12 May 2008 09:52:00 GMT

Emarat honors 120 employees for their dedication and distinct customer service

In a speech at the award ceremony, Al Noman congratulated all winners of the award. He praised them for the efforts they exerted to further contribute to the high reputation the corporation is endowed with. He also thanked them for their dedication in
Mon, 12 May 2008 08:38:00 GMT

Thrivent Financial for Lutherans Builds Enterprise Foundation With Integrated PeopleSoft Solutions

Description When Thrivent Financial for Lutherans needed to replace systems for Y2K, it went looking for a comprehensive ERP foundation with integrated financials, human capital management, performance management, and purchasing solutions to improve
Mon, 12 May 2008 07:33:00 GMT

Emirates' new Muscat office ushers in superior levels of customer service

MUSCAT ? Emirates, the Dubai-based international airline, has recently moved to their Muscat Town office Madinat Qaboos. The new-look, ultra-spacious office was inaugurated by Shaikh Nasser bin Mohammed al Hashar, Adviser of Diwan of Royal Court, and
Mon, 12 May 2008 04:05:00 GMT

Microsoft Dynamics™ CRM Integration into the Contact Center

Contact centers for service, support, sales, and marketing are continuously seeking ways to improve customer experience and operational efficiency. Integrating the Microsoft Dynamics CRM application into the multi-channel call center is a critical means
Mon, 12 May 2008 02:45:00 GMT

Tom Siebel receives apology from Judge Mittlesteadt

Settlement After Losing Appeals in California Supreme Court and State Court of Appeals PALO ALTO, Calif.?May 1, 2008?San Mateo County Judge Carol L. Mittlesteadt has issued a public apology to Silicon Valley businessman Thomas M. Siebel for bringing
Mon, 12 May 2008 02:43:00 GMT

Summary of Banking Supervision Activity on Bank-Customer Relations in 2006 in Regard to Enquiries of the Public and Applying the Lessons Drawn from them

In 2006, the Banking Supervision Department handled 4,176 complaints and 3,092 requests for information and miscellaneous enquiries, to which it responded in writing. 25.1% of complaints on which a stance was taken in 2006 were found justified or partly
Mon, 12 May 2008 01:20:00 GMT

Racing Board bets on CRM

The New Zealand Racing Board, headquartered in Petone, is responsible for New Zealand racing and sports betting. The Board also coordinates the country's three racing codes - New Zealand Thoroughbred Racing (gallops), Harness Racing New Zealand (trotting
Mon, 12 May 2008 00:46:00 GMT

Time to link CRM to ERP and Finance

CRM and accounting make for interesting bedfellows as many companies attempt to harness the benefits of the utilising the two in tandem to greater business effect. When integration is carried out effectively, processes can be simplified and streamlined,
Sun, 11 May 2008 22:54:00 GMT

Microsoft launches Microsoft Dynamics CRM Online

The company says that CRM Online offers "instant-on" access to businesses that want a fully featured CRM solution with no IT infrastructure investment or setup required. The initiative reinforces Microsoft's broad software plus services strategy for
Sun, 11 May 2008 21:32:00 GMT

WIN delivers managed intranet service to enhance Vodafone Retail's customer experience

WIN Plc, innovators in interactive mobile entertainment and information announced it would provide a managed mobile intranet service for Vodafone Retail. The news and information service will allow two-way communication between Vodafone headquarters and
Sun, 11 May 2008 19:51:00 GMT

British Gas sues over customer service hell

Pointing the finger: British Gas claims Accenture is at fault for its household billing chaos WANT TO KNOW MORE? OTHER STORIES FTSE LATEST MORTGAGE SURVIVAL As the credit crunch bites, find the best mortgages and five tips to cut your bills WHERE NEXT
Sun, 11 May 2008 18:44:00 GMT

Avoiding Customer Relationship Manipulation

Recently I received yet another stream of e-mails and phone calls seeking to add value to my relationship with the seller. It quickly became apparent that these were nothing more than poorly executed sales pitches posturing as relationship marketing.
Sun, 11 May 2008 18:04:00 GMT

CDC Software's Pivotal CRM Receives Industry Recognition for 12th Consecutive Year

-(T-Net)--CDC Software, a wholly owned subsidiary of CDC Corporation (NASDAQ: CHINA) and a global provider of industry-specific enterprise software applications and consulting services, today announced that its Pivotal 6.0 CRM software suite has been
Sun, 11 May 2008 17:54:00 GMT

Oracle Siebel Integration into the Contact Center Technical Integration Brief

Contact centers for service, support, sales, and marketing are continuously seeking ways to improve customer experience and operational efficiency. Integrating the SalesForce.com CRM application into the multi-channel call center is a critical means to
Sun, 11 May 2008 15:43:00 GMT

Operators Define Customer Care Values

Extract not available.
Sun, 11 May 2008 15:43:00 GMT

Oracle PeopleSoft CRM Integration into the Contact Center

Contact centers for service, support, sales, and marketing are continuously seeking ways to improve customer experience and operational efficiency. Integrating the PeopleSoft CRM application into the multi-channel call center is a critical means to
Sun, 11 May 2008 15:43:00 GMT

Microsoft Dynamics™ CRM Integration into the Contact Center

SAP™ CRM Integration into the Contact Center

Contact centers for service, support, sales, and marketing are continuously seeking ways to improve customer experience and operational efficiency. Integrating the SAP CRM application into the multi-channel call center is a critical means to achieve both
Sun, 11 May 2008 15:43:00 GMT

Salesforce.com™ CRM Integration into the Contact Center

Mobile app development moves beyond CRM

Everywhere you go these days, people are using BlackBerries to check email and set up appointments. But the march toward everyday use of more complex business applications on smartphones is going slowly at best. Mobile customer relationship management (
Sun, 11 May 2008 14:08:00 GMT

Microsoft SQL Server Customer Solution Case Study

Mohawk is implementing Infor EAM from the Georgia-based Microsoft® Gold Certified Partner Infor. The solution integrates with Microsoft products such as Microsoft SQL Server® 2005 database software. Benefits: Usable and scalable software product
Sun, 11 May 2008 13:11:00 GMT

Better customer service, an ongoing commitment at IKEA Kuwait

Continually building upon the knowledge-base and on-the-floor know-how of co-workers has thus always been a priority for IKEA Kuwait. With this in mind, IKEA Kuwait recently held training workshops for co-workers and middle to senior management teams
Sun, 11 May 2008 12:23:00 GMT

Speak to Me: Natural Language and CRM Applications

If you could clone your best agent hundreds or thousands of times over, you could ensure that each and every customer calling your contact center receives the same high-quality, friendly and informed response. In reality, natural language speech
Sun, 11 May 2008 09:22:00 GMT

A second time around for CRM?

There are few mid-market organisations that have not dabbled with some form of CRM implementation over the past few years, especially as the price of software has fallen. Indeed, many companies actually have unused software licenses hinting at grand CRM
Sun, 11 May 2008 09:14:00 GMT

Customer Support Software

What Seems to Be the Problem? Self service gets a tune-up. Customers may always be right, but they can also be lazy. Many will never read a manual or take the time to pore over a long frequently-asked-questions page on your website. If they can't find
Sun, 11 May 2008 08:01:00 GMT

New Report: Customer Loyalty and Retention: Systems and Vendor Review

Customer Loyalty and Retention: Systems and Vendor Review NEW RESEARCH REPORT BY MERCATOR ADVISORY GROUP The proliferation of loyalty programs has made it more challenging than ever to develop programs that are appealing to consumers and that can also
Sun, 11 May 2008 07:15:00 GMT

APAC Customer Service Inc. (NASD:APAC) Weekly Earnings Information

New Infopia service helps merchants boost brand and customer loyalty

Infopia has launched a Professional Services Group that offers personalized consulting services in customer loyalty and other strategies to e-retailers who use its e-commerce channel management software. Hy's Buys, an online home and garden merchant,
Sun, 11 May 2008 06:07:00 GMT

Salesforce.com Inc (NYSE:CRM) Weekly Earnings Information

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